Technology Transformation for Leading Janitorial & Maintenance Service Provider with 18,000 Locations in 50 States
National Janitorial Solutions (NJS)
Since its inception in the late 1980s, NJS has perfected delivering cleaning services across 10 industries including retail, healthcare, and education. To transform its business with the best technology, NJS chose its match in the IT industry as its software development partner.
The Client
National Janitorial Solutions (NJS) is a renowned janitorial services provider with over 35 years of experience serving clients across the US.
Headquartered in New Jersey, it offers diverse cleaning services to a wide range of clientele in 10+ industries such as healthcare and education.
Empowering NJS over the years are its scientifically designed solutions and customized service. These have allowed it to deliver top-rated performance while gaining customer trust.
As a tech-first organization, NJS never misses the opportunity to leverage advanced technologies in its services. Its CleanTelligent app and Lighthouse are two solutions that have put its name on the map nationwide.
Moreover, it values excellence — be it through offering professionally trained staff or ensuring high quality service while factoring value, cost, and time.
Along with Excel Building Services, NJS has formed The Facilities Group National (TFG National). Both brands are part of The Facilities Group which serves over 27,000 locations in the US and Canada
The Problem
As a tech savvy organization, NJS has relied on software for managing day-to-day operations as well as accounting and vendors. The system was also used to manage every aspect of work orders.
However, the software was beginning to grow outdated. This presented a challenge for an organization that prided itself on being tech-first.
Moreover, the system was not only very limited and unable to match NJS’s growth, it was also quite expensive. Therefore, NJS needed to make a change quickly to match its upward pace. Preferably, it needed to create its very own solution to best meet its present and future needs.
The Solution
We understood that NJS needed a complete software overhaul to counter the issues it had with its legacy system. Therefore, after extensive requirement gathering, analysis and design exercises, we started working on this project in June 2019.
With the help of continuous roadmap tracking and frequent MoSCoW analysis, NJS was able to focus on much-needed features to maximize value.
By following the best Agile practices, Jan-IT was rolled out quickly. The new platform was built from scratch with new, reliable technology with scalability, performance, and security in mind.
Moreover, as a web-enabled system, the solution is easily accessible via browser from any location while ensuring organizational security access controls and audit trails.
In operational tasks, the number of clicks and time to complete operations is important for the efficiency of performance and daily work deliverables. We were able to leverage the latest usability practices to achieve high efficiency.
The Impact
With the rapid expansion of business as a result of acquisitions, there is a steep increase in the volume of work. The new system is readily in place to handle the increasing workload while ensuring high performance and delivering cost savings.
Staff from all departments – especially operations, accounting and vendor relations – are now using the new system for their daily workflows. They reportedly appreciate how the web-based system fits within hybrid working environments, and how it is easy and intuitive to use without compromising on security.
The new system offers complete flexibility in designing new workflows and changing the existing ones as required.
Realizing DPL’s capabilities as a reliable tech partner, NJS has further extended our collaboration.
There is work underway to explore the option to integrate third-party services as well as offer mobile applications. That way, NJS can increase its engagement with vendors and reduce paperwork.
